Why I write stuff down

You will rarely find me without a notepad and pen handy, or at least my iPad.

Today proved exactly why that's vital. I had a phone call from a guy who said "Hi, it's Chris from Royal Mail."

"Yes?" I replied, tentatively.

"You sent me an email," was his response. Oh, THAT Chris? No, because I send dozens of emails every day to people in Royal Mail, and there's more than one Chris.

Luckily, as I played for time, I was able to find the page in my notebook that explained why I'd been trying to get hold of that particular Chris. And I was back in the room.